You are here
What is QuickBooks error OL-393 and How can you Fix it?
QuickBooks online banking error OL-393 generally appears while working on the QuickBooks desktop application. A temporary bank server outage and data integrity issues are the main reason behind the OL-393 QuickBooks error. When the error occurs, the user gets a message from QuickBooks telling that QuickBooks error code OL-393 might trigger because the bank online services are not turned on or there is some change in account info. Continue reading the blog to know more about QuickBooks error message OL-393, its causes and solutions.
If you need any technical assistance to resolve QuickBooks error OL-393, then get assistance from the certified QuickBooks expert’s team by calling us on our helpline number (1.800.579.9430).
What are the factors responsible for QuickBooks error OL-393?
There are several reasons behind the error. Take a look at some of them given below:
The bank or financial institution server is under maintenance.
Communication issues between QuickBooks and the bank.
Wrong login credentials while connecting bank account with QuickBooks.
Now, proceed to the troubleshooting steps given below.
You may also Read :- QuickBooks error 6175
Quick Troubleshooting Methods to Fix QuickBooks error OL-393
The following quick fixes will help you get rid of the error:
Method 1. Create a test company file
It will let you know if the problem is with QuickBooks or your financial institution:
Go to the File menu and choose New Company.
Click Express Start or Start Setup.
Within the setup window, enter the required details.
Click Create Company and then the Start Working option.
If you still get the same error, it indicates there are some connection issues between QuickBooks and the bank. If you don’t get any error, everything is fine with your bank and you can proceed to the troubleshooting.
Method 2. Reset all banking connections
The steps given below will refresh bank connections:
Open QuickBooks online.
Move to the Lists menu and choose Charts of Accounts.
Next, click Include Inactive.
Turn off Bank Feeds for all active and inactive bank accounts.
Close and restart QuickBooks.
Now, turn on the bank feeds.
We tried our best to help you overcome QuickBooks error OL-393. Hopefully, you find the blog informative and helpful in resolving the issue. If the error doesn’t fix after troubleshooting, get in touch with the QuickBooks support team by calling us on our customer service number (1.800.579.9430).