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Soft skills
SuccessSoft skills

Soft skills are essential features of inter-personal relationships for achieving success in personal ambitions as well as corporate goals. Soft skills are not taught in schools or colleges. Hard skills are tangible in professional qualifications and technical skills can be assessed by entrusting practical tasks. Soft skills are more related to a person’s personal traits rather than academic qualifications or his practical expertise. A person with excellent soft skills can deal with clients or colleagues more effectively.

The significance of soft skills assumes more importance while performing a collective task where corporate goals. of each member of the team is inevitable. A man who is an admirable genius in his field of activity may be able to carry out his allotted task efficiently in solitude; but when it comes to accomplish a collective task involving different people, he may not be as successful. This is where soft skills play a pivotal role. Soft skills are not limited to mere development of rapport with colleagues but very much required while dealing with clients as well.

Significance Of Soft Skills:

Soft skills call for maintenance of excellent inter-personal relations, unflinching patience to listen to practical problems and ability to solve them, convincing ability through effective communication, timely recognition and encouragement for hard-working team members in different stages of the task, high alertness to discern what is good or bad for taking proper decisions, self-confidence, perseverance, ability to boost the sagging morale of team members in times of distress, better use of external people indirectly related to the task etc. Among all, communication skills (both oral and written) and emotional behaviour occupy a prime place in establishing strong nexus with colleagues as well as clients.

For developing rapport with people involved in your business, you need to create an admirable image of yourself being adhering to virtues like honesty, trustworthiness, dependability. Our previous post discussed “How the Importance of Honesty in Our life Builds up Rapport?”

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Soft skills

Practice to acquire the key elements given below:

Soft Skills Key Elements:

1. Communication: 

Communication is a process through which an individual can convey to others what is in his mind. Communication need not be oral or written; even gesticulation, signalling or body language can serve the purpose at times. Without uttering a single word, we can convey our thoughts by mere facial expressions, visage, phizog, gestures etc. Handshakes, salutes, greeting smile, nodding, genuflecting, bringing together both the palms in silent prayer etc., are some examples of non-verbal mode of communication. A man drowning in whirlpool waves his hands desperately seeking help from distant onlookers, when his shouting is inaudibly lost in hoary noise. A white flag of peace is hoisted between fighting groups, as a symbol of calling for truce or cessation / stoppage of battle. An umpire in a cricket field displays different hand gestures to declare the outcomes of actions of players like four runs (boundary), sixers, no-ball, leg-bye, players getting OUT of the game etc. A traffic controller on an aerodrome makes various hand gestures for airplanes to land, to make shunting movements enabling aircrafts to park in proper slots and also while taking off from airstrip. Same is also the case with a traffic police for controlling road traffic. Needless to say…winking, whistling, passing on flying kisses through air,momentary brief jutting out of pursed lips as a token of caress while staying put also come under this category without squeaking a word of mouth.

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Keeping aside the non-verbal communication, for performing an allotted collective task a team leader needs to build up rapport with team mates, explain the purpose of the task, motivate all the participants in the job, instil fortitude in them, uphold the significance of mutual cooperation in the work. For doing all this, effective communication is indispensible and absolutely necessary. With strong communication skills, one can excel not only in the tasks allotted to him, but can make one’s own personal life blissful and emulatingly great.   

It has been dealt deeply in our article how a pleasant communication marks a good beginning of creating happy ambience and the first step to initiate / carry out the task at hand.

2. Courtesy

Courtesy is the trait which speaks volumes about the polite nature of an individual. It exhibits the gracious behaviour with which an individual can handle dealings with clients. It forms an affable approachability among colleagues and a more free interaction within themselves for smooth communication and easier execution of tasks.

3. Interpersonal Skills

Sense of humour keeps the inter-personal relations lively, happy and dispels off misgivings, if any, among people engaged in an activity. Friendly nature, warmth and sociability are some of social interpersonal skills that make a person take initiative and moderate liberty to set the ball rolling in a task. A man can zero in on a problematic situation and understand its seriousness and come up with practical solution, if he feels empathy with the persons as if he were in their shoes who are actually stuck up in the quandary. People with a good amount of patience nurture self-control to handle complicated situations successfully.   

You shall have a clearer insight in our article on Interpersonal skills form one of the essential keys to success.

4. Flexibility:

Flexibility is a soft skill which features adaptability, adjustment nature and willingness to change to tune oneself in accordance with the different alien milieu. The relentless desire for learning expands the comprehensive peripheries of a person to work in a new environment. The trait of accepting new challenges emboldens an individual to crack the hard issues fearlessly with adequate vim and vigour. 

Get a deeper insight on how the stubborn determination to do the work does not allow you to care about the inconveniences caused by new environment.

5. Positive Attitude

Positive mind breeds positive thoughts, enthusiasm and builds positive attitude and often is the source of optimism. It is the positive attitude that ignites the spark of hope and keeps it burning for ever. Individuals with positive attitude are more likely to develop confidence, instil encouragement in people around them while performing a collective task. They are practically inclined to prove that hard work always bears fruit and ultimate happiness.

Go through our special article on How positive attitude strengthens mental stamina to withstand adversities and overcome the unprecedented hurdles.

6. Responsibility

The willingness to take upon oneself responsibility and stand for accountability makes an individual a dependable role model whom others can emulate because it is the same guy who sows the seeds of reliability in his companion, by taking upon himself the major burden of the task. While self-discipline makes a person ethically admirable, conscientiousness and common sense enable to distinguish and descry the essentials required for performing a task. Resourcefulness overpours plenty of ideas to bust hurdles, if any and excel in the mission.

Responsibility is always accompanied by hard work. Read our article on hard work, for exploring under what circumstances, extra hard work needs to be put in

7. Professionalism

Business acumen is the most essential attribute one should possess to perform commercial tasks profitably. In addition to possessing business acumen, if a person shows up himself in proper attirement giving an elegant appearance, he portrays an acceptable presentation of himself among the people he wants to interact with.

8. Integrity

Integrity is a combination of several ethics and it is the strongest quality which enhances the reliability and trustworthiness of an individual. A person with rock-hard honesty, high morals and personal values earns the goodwill of dependability and attracts more people towards him for social interaction. Determination to do what is right takes a man forward with more force without any inhibitions.

Commitment, however, occupies the prominent place in all the component virtues of integrity.  What the heck does commitment contribute in building up our integrity? How does commitment form an essential feature in our conduct?

9. Team Work

Team work is the main feature of soft skills which primarily focus on collective effort while performing a task. It demands in a person the tendency to get along with others, helpfulness, supportiveness, collaborative attitude and agreeability from the people he deals with. Apart from possessing all these qualities, a team leader needs to ensure that his colleagues adopt them for making the combined endeavour successful. 

We know pretty well that certain types of birds (golden plover birds which fly continuously for 88 hours across the open sea without stopping from Alaska to Hawaii as a single united flock in shape of "V") and animals (ants building up their own colonies underground and fetching food for themselves) exhibit astonishing quality of togetherness and companionship for achieving collective advantage. Being a superior species of homo sapiens, we are supposed to be wiser than other living beings. We shall see how Team work emphasizes the togetherness during performing a collective task.

10. Work Ethics

Work ethics are the core crux of soft skills that are needed for successful accomplishment of any collective task.  The willingness to work, loyalty, hard work pave the strong rostrum on which implementation of job can be done with much ease. In the event of unforeseen tribulations, it is the self-motivated nature that keeps one’s morale stable and helps to encourage fellow beings to shore up courage. Punctuality, proper attendance and promptness to rise to the occasion in case of crisis are essential to finish the mission within the conceived time limits triumphantly.

Being precisely prompt to attend the task and avoidance of time lapse/procrastination are some of the key features in work ethics. Let us see how loss of time in initiating or setting the ball rolling and intermittent wastage of time during execution of work hampers in achieving final objectives.

Soft Skills

Soft Skills Quotations For Motivation:

“Not every innovation in transportation is going to come from government or even a large enterprise. There are smart people out there with tools and skills to come up with great ideas.”

- Anthony Foxx

“More than ever, a college diploma unlocks economic opportunity, provides students with a wealth of new skills and knowledge, and encourages innovation and growth. But more than ever, it also comes with a mountain of student loan debt.”

- Mark Pocan
“Fatigue makes fools of us all. It robs you of your skills and your judgment, and it blinds you to creative solutions. It's the best-conditioned athlete, not the most talented, who generally wins when the going gets tough.”

- Harvey Mackay
“Things you don't expect come up, and you have to adapt. You can't let it throw you off. You have to cope. Those are all really valuable skills, in life and racing.”

- Mikaela Shiffrin

Nelson Mandela went to jail believing in violence, and 27 years later he and his colleagues had slowly and carefully honed the skills, the incredible skills, that they needed to turn one of the most vicious governments the world has known into a democracy. And they did it in a total devotion to non-violence.”

- Scilla Elworthy
“A study in the Washington Post says that women have better verbal skills than men. I just want to say to the authors of that study.”

- 'Duh.' Conan O'Brien

“And luckily, therefore the good old days return. The traditional art of driving counts again, and it is all about good tactics, skills and reflexes instead of simple power.”

- Jacky Ickx
“Convinced that behavior and conduct are every bit as important as skills and expertise, I sought to build the firm into an enduring, values-based institution.”

- Marvin Bower

“I think we can really use magic in a way never attempted before to inspire these children, help rally their self-confidence and even help them develop social skills. This is a national effort, not just here in Las Vegas. I know we can give them a true passion.”

- Criss Angel
“Every person - with his or her own skills, abilities and uniqueness - can contribute to others and bring great joy to those that fortune has not smiled upon.”

- Shari Arison

“Presentation skills are key. People who work for you represent your brand. You want them to present themselves - and represent you - in a certain way.”

- Marc Benioff
“Scientific research and other studies have demonstrated that arts education can enhance American students' math and language skills and improve test scores which in turn increase chances of higher education and good jobs in the future.”

- Thad Cochran

Soft skills

“People who fail to use their emotional intelligence skills are more likely to turn to other, less effective means of managing their mood. They are twice as likely to experience anxiety, depression, substance abuse, and even thoughts of suicide.”

- Travis Bradberry
“You can choose a future where more Americans have the chance to gain the skills they need to compete, no matter how old they are or how much money they have. Education was the gateway to opportunity for me. It was the gateway for Michelle. And now more than ever, it is the gateway to a middle-class life.”

- Barack Obama

“Having sharp, great knives will enable you to cook very precisely. Knife skills are essential in cooking.”

- Eric Ripert
“Working with limited resources is an excellent way to hone skills that will serve you well for the rest of your career. You will prioritize profitability from the start.”

- Jon Oringer

“But if you can create an honorable livelihood, where you take your skills and use them and you earn a living from it, it gives you a sense of freedom and allows you to balance your life the way you want.”

- Anita Roddick
“The willingness to learn new skills is very high.”

- Angela Merkel

“I think exercise tests us in so many ways, our skills, our hearts, our ability to bounce back after setbacks. This is the inner beauty of sports and competition, and it can serve us all well as adult athletes.”

- Peggy Fleming
“What's important now are the characteristics of the brain's right hemisphere: artistry, empathy, inventiveness, big-picture thinking. These skills have become first among equals in a whole range of business fields.”

- Daniel H. Pink

“I think there are definitely two types of student: the academic kids and the 50% who fail. It's very clear to see - it's fact. We're not doing enough for those who fail; they need a more physical, tactile approach, involving people skills, team-building, problem-solving, building things.”

- Jamie Oliver
“Business, labor and civil society organizations have skills and resources that are vital in helping to build a more robust global community.”

- Kofi Annan

“Children who reach the age of eighteen with their entire skills set composed on Nintendo and eating Doritos have been neglected. Their parents neglected to give them the character traits necessary to live successfully.”

- Dave Ramsey
“Reading develops cognitive skills. It trains our minds to think critically and to question what you are told. This is why dictators censor or ban books. It's why it was illegal to teach slaves to read. It's why girls in developing countries have acid thrown in their faces when they walk to school.”

- Karin Slaughter

“Filipino talents and skills are becoming ubiquitous in many parts of the world. Returning Filipino workers have helped improve our skills and technological standards.”

- Ferdinand Marcos

“Developing skills is as important as training. A larger effort is needed to create a skilled workforce with employment potential.” 

- Pallam Raju

“It's a simple fact: no individual can be good at everything. Everyone needs people around them who have complimentary sets of skills.” 

- Naveen Jain

“Cognitive and character skills work together as dynamic complements; they are inseparable. Skills beget skills. More motivated children learn more. Those who are more informed usually make wiser decisions.” 

- James Heckman

“Kids who have an understanding of how and why their feelings are what they are are much more likely to talk to us about what's happening, and they have better skills to work it out.” 

- Brene Brown

“The skills you acquire can always be effectively redeployed. You will look back on setbacks and be grateful for the catalyst that came not a moment too soon.” 

- Tom Freston

“Take advantage of every opportunity to practice your communication skills so that when important occasions arise, you will have the gift, the style, the sharpness, the clarity, and the emotions to affect other people.” 

- Jim Rohn

“A winner is someone who recognizes his God-given talents, works his tail off to develop them into skills, and uses these skills to accomplish his goals.” 

- Larry Bird

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Soft skills

“Through my education, I didn't just develop skills, I didn't just develop the ability to learn, but I developed confidence.” 

- Michelle Obama

“There are plenty of skills I've learned from playing video games. It's more interactive than watching TV, because there are problems to solve as you're using your brain.” 

- Shaun White

“We will naturally pursue our goals on the strength of our own resources, skills and enterprise. But, we know that we will be more successful when we do this in partnership with the world.” 

- Narendra Modi

“The art of delegation is one of the key skills any entrepreneur must master.” 

- Richard Branson

“In a high-IQ job pool, soft skills like discipline, drive and empathy mark those who emerge as outstanding.” 

- Daniel Goleman

“Our future growth relies on competitiveness and innovation, skills and productivity... and these in turn rely on the education of our people.” 

- Julia Gillard

“The ABCs are attitude, behavior and communication skills.” 

- Gerald Chertavian

“Studies have shown that inmate participation in education, vocational and job training, prison work skills development, drug abuse, mental health and other treatment programs, all reduce recidivism, significantly.” 

- Bobby Scott

“The work environment is very important in determining how enjoyable work is. It is very important to work with smart guys who have a superior level of intellectual bandwidth and still have softer skills as well.” 

- Kumar Mangalam Birla

“There are good leaders who actively guide and bad leaders who actively misguide. Hence, leadership is about persuasion, presentation and people skills.” 

- Shiv Khera

“Information, education, skills, healthcare, livelihood, financial inclusion, small and village enterprises, opportunities for women, conservation of natural resources, distributed clean energy - entirely new possibilities have emerged to change the development model.” 

- Narendra Modi

“On the tennis court, one needs a cool temperament, tremendous ball sense, reflexes, speed, hand-eye co-ordination, power, timing and peak physical fitness. Off the court, the player and support team need skills in planning, execution, travel, an ability to raise funds when needed, and several other talents.” 

- Sania Mirza

“The truth won't set us free - until we develop the skills and the habit and the talent and the moral courage to use it.” 

- Margaret Heffernan

“Effective philanthropy requires a lot of time and creativity - the same kind of focus and skills that building a business requires.” 

- Bill Gates

“People live too much of their lives on email or the Internet or text messages these days. We're losing all of our communication skills.” 

- Tracy Morgan

“Vocational education programs have made a real difference in the lives of countless young people nationwide; they build self-confidence and leadership skills by allowing students to utilize their unique gifts and talents.” 

- Conrad Burns

“I think I got a lot of life skills; I got a lot of wisdom; I've seen a lot of bad things happen to a lot of good people.” 

- Young Jeezy

"Arguing with a fool proves there are two."

Doris M. Smith

"The less you speak, the more you will hear."

Alexander Solshenitsen

"The art of being yourself at your best is the art of unfolding your personality into the man you want to be. Be gentle with yourself, learn to love yourself, to forgive yourself, for only as we have the right attitude toward ourselves can we have the right attitude toward others."

Wilfred Peterson

"No act of kindness, however small, is ever wasted."


"The greatest pleasure I know is to do a good action by stealth, and to have it found out by accident."

Charles Lamb

"A lot of people are afraid to say what they want. That’s why they don’t get what they want."


"As I grow older, I pay less attention to what men say. I just watch what they do."

Andrew Carnegie

"Constant kindness can accomplish much. As the sun makes ice melt, kindness causes misunderstanding, mistrust and hostility to evaporate."

Albert Schweitzer

"Beginnings today, treat everyone you meet as if they were going to be dead by midnight. Extend them all the care, kindness and understanding you can muster. Your life will never be the same again."

Og Mandino

"You can make more friends in two months by becoming really interested in other people than you can in two years by trying to get other people interested in you. Which is just another way of saying that the way to make a friend is to be one."

Dale Carnegie

"Friendship is a single soul dwelling in two bodies."


"I make progress by having people around who are smarter than I am and listening to them. And I assume that everyone is smarter about something than I am."

Henry J. Kaiser

Soft skills

"A boss creates fear, a leader confidence. A boss fixes blame, a leader corrects mistakes. A boss knows all, a leader asks questions. A boss makes work drudgery, a leader makes it interesting. A boss is interested in himself or herself, a leader is interested in the group."

Russell H. Ewing

"The people with whom you work reflect your own attitude. If you are suspicious, unfriendly and condescending, you will find these unlovely traits echoed all about you. But if you are on your best behavior, you will bring out the best in the persons with whom you are going to spend most of your working hours."

Beatrice Vincent

“A successful economic development strategy must focus on improving the skills of the area's workforce, reducing the cost of doing business and making available the resources business needs to compete and thrive in today's global economy.”

- Rod Blagojevich
“In schools giving students a full education, not to create great artists but about the right to have full expression and imagination and creativity, along with an acknowledgement that everybody learns differently. You try and you fail and you try again. All those skills are useful in the workplace, too.”

- Damian Woetzel

“Long-term, we must begin to build our internal strengths. It isn't just skills like computer technology. It's the old-fashioned basics of self-reliance, self-motivation, self-reinforcement, self-discipline, self-command.”

- Steven Pressfield
“The key to victory lies more in manipulation and cooperation than in exceptional personal skills.”

- Yuval Noah Harari
“The most important thing my grandfather taught me was that the most noble way to use your skills, intellect and energy is to defend the marginalized against those with the greatest power - and that the resulting animosity from those in power is a badge of honor.”

- Glenn Greenwald

“Everyone has a chance to learn, improve, and build up their skills.”

- Tom Peters
“I believe you learn social skills by mixing with people.”

- Joe Morgan

“Coming up with a way to fix mistakes challenges your creativity and your critical thinking skills and your resourcefulness. Often you end up with something better than what you planned on in the first place.”

- Mark Frauenfelder
“Teaching's hard! You need different skills: positive reinforcement, keeping students from getting bored, commanding their attention in a certain way.”

- Bill Gates

Personality Development

Significance of Friendship

How To Improve Hard Work Skills?

What Is Wisdom? How Does It Decide Our Fate?

How Can Teachers Influence Students Future?

"The most basic of all human needs is the need to understand and be understood."

Ralph Nichols

"Soft skills quote “No matter what we do, each instant contains infinite choices. What we choose to think, to say or to hear creates what we feel in the present moment, it conditions the quality of our communication and in the end the quality of our everyday life. Beliefs and attitudes are made of thoughts. Negative thoughts can be changed and by doing so we create for ourselves more pleasant inner states and have a different impact on the people around us”

- Dorotea Brandin

“Be yourself! Don’t try to fabricate your personality in the guise of impressing others.”

Ashish Patela

"Soft skills quote “Politeness is the first thing people lose once they get the power.”

Amit Kalantri

Soft skills

“Man often becomes what he believes himself to be. If I keep on saying to myself that I cannot do a certain thing, it is possible that I may end by really becoming incapable of doing it. On the contrary, if I have the belief that I can do it, I shall surely acquire the capacity to do it even if I may not have it at the beginning.”

Mahatma Gandhi

“We need to eliminate the concept of division by class, skills, race, income, religion, and nationality. Every human requires food and water to survive and every human has a heart that bleeds, loves, and grieves.”

- Suzy Kassem

“How initially 'to get her in the sack' and subsequently to avoid 'her giving you the sack' are not identical dilemmas faced by the male species, but they sure have a bizarre habit of being bedfellows”

- Alex Morritt

“Resilience isn't a single skill. It's a variety of skills and coping mechanisms. To bounce back from bumps in the road as well as failures, you should focus on emphasizing the positive.”

- Jean Chatzky

“My childhood, adolescence and high school days are unusually important. If there has ever been a time that I developed a uniqueness and sense of humor and the ability to organize, it was then. In those early days, I developed the skills that gave me a certain degree of success in American politics.”

- Lee Atwater
Intelligence, knowledge or experience are important and might get you a job, but strong communication skills are what will get you promoted.”

- Mireille Guiliano

“Growing up in a group home, and with an undiagnosed learning disability to boot, the odds of success were not on my side. But when I joined the high school football team, I learned the value of discipline, focus, persistence, and teamwork - all skills that have proven vital to my career as a C.E.O. and social entrepreneur.”

- Darell Hammond
“Follow your dreams and use your natural-born talents and skills to make this a better world for tomorrow.”

- Paul Watson

Soft skills

“We're losing social skills, the human interaction skills, how to read a person's mood, to read their body language, how to be patient until the moment is right to make or press a point. Too much exclusive use of electronic information dehumanises what is a very, very important part of community life and living together.”

- Vincent Nichols
“Community service has taught me all kinds of skills and increased my confidence. You go out there and think on your feet, work with others and create something from nothing. That's what life's all about.”

- Andrew Shue
“A balanced diet and physical activity are vital to academic performance. A healthy diet has a direct link to increased cognitive function and memory skills, decreased absenteeism from school, and improved mood. These advantages can help students stay focused and complete their coursework.”

- Matt Cartwright
“Everyone is an entrepreneur. The only skills you need to be an entrepreneur: an ability to fail, an ability to have ideas, to sell those ideas, to execute on those ideas, and to be persistent so even as you fail you learn and move onto the next adventure.”

- James Altucher

“Technology is a compulsive and addictive way to live. Verbal communication cannot be lost because of a lack of skill. The ability to listen and learn is key to mastering the art of communication. If you don't use your verbal skills and networking, it will disappear rapidly. Use technology wisely.”

- Rick Pitino
“The mark of higher education isn't the knowledge you accumulate in your head. It's the skills you gain about how to learn.”

- Adam Grant
“If you improve a teacher's self-esteem, confidence, communication skills or stress levels, you improve that teacher's overall effectiveness across the curriculum.”

- Elaine MacDonald

“The SAT is not perfect. We all know smart, knowledgeable people who do badly on standardized tests. But neither is it useless. SAT scores do measure both specific knowledge and valuable thinking skills.”

- Virginia Postrel
“I think the lie we've told people in the marketplace is that a degree gets you a job. A degree doesn't get you a job. What gets you a job is the ability to carry yourself into that room and shake a hand and look someone in the eye and have people skills. These are the things that cause people to become successful.”

- Dave Ramsey

“Whatever the difference between brilliant and average brains, we are all creative. And through practice and study we can enhance our skills and talents.”

- Jeff Hawkins
“To succeed, you will soon learn, as I did, the importance of a solid foundation in the basics of education - literacy, both verbal and numerical, and communication skills.”

- Alan Greenspan

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